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Privacy Policy

This Privacy Notice (“Notice”) sets out how La Familia FC Tours Ltd, a company incorporated in the United Kingdom but not limited to La Familia FC Tours, (collectively referred to in this document as “La Familia FC Tours”, “we” “our” or “us”) protects the privacy of your personal information.

La Familia FC Tours registered in England and Wales. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

We will be a “data controller” for the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) for any personal information you provide to us in connection with our relationship.

By providing personal information to us, you agree that this Notice will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Notice. If you do not agree with any part of this Notice, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Notice, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information. There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Notice. Where this occurs we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.

What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, where the GDPR applies, the meaning of personal data given under the GDPR. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

What information will we collect?

In operating our website we may collect and process all or some of the following data about you:

  1. Names and contact/address details including telephone number and email address;
  2. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data.
  3. Information that you provide by filling in forms on our websites, such as when you registered for information or make a purchase of the package, flight, visa, transport, hotel, and other travel products.
  4. Information provided to us when you communicate with us for any reason.

From time to time some of the information which we collect may be considered sensitive personal data under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an inquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of La Familia FC Tours including, for example, financial details necessary in order to process various transactions, video surveillance footage used for security purposes, and other relevant personal information you may elect to provide to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, criminal record and the alleged commission of an offence, membership of political, professional or trade associations, biometric and genetic information, passwords and financial information and health information. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected unless we subsequently receive your consent to use it for another purpose. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use sensitive information for purposes other than those for which it was collected unless we subsequently receive your consent to use it for another purpose.

How do we collect personal information?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.

Generally, this collection will occur:

  • when you deal with us either in person, by telephone, letter, email;
  • when you visit our websites; or
  • when you connect with us via social media.
  • We may collect personal information about you:
  • when you purchase or make inquiries about travel arrangements or other products and services;
  • when you enter competitions or register for promotions;
  • when you subscribe to receive marketing from us (e.g. e-newsletters);
  • when you request brochures or other information from us; or
  • when you provide information, or use our services, on social media.

Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for La Familia FC Tours to collect, use and disclose the other person’s personal information in accordance with this Notice and that you have otherwise made the other person aware of this Notice.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

How do we use personal information?

We will use your personal information for the purposes for which it was collected. We will use and disclose your personal information for the purposes of making and completing bookings for travel and travel-related products and services, and for other purposes which are reasonably incidental to the provision of travel and travel-related products and services to you.

We will also use and disclose your personal information for purposes related to or ancillary to the main reason we collect it, such as:

  • internal accounting and administration;
  • regulatory reporting and compliance;
  • risk management;
  • to prevent fraud on your accounts;
  • business planning and product development; and
  • research and analysis.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Privacy and Electronic Communications Regulations 2003. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

To whom do we disclose your personal information?

We disclose your personal information to third parties who provide services to us, or on our behalf, for the purposes of our business functions and activities, including travel service providers such as airlines, tour companies, car hire operators, hotels and insurance providers. These services will include providing travel services to you, contacting you in relation to those services, and, where applicable, providing you with information on travel-related products and services.

We may also disclose your personal information to third parties who assist us in providing our services, including travel agents, our related companies, IT service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators, and our business partners. We may also disclose your personal information to courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

In addition, we may disclose your personal information to third parties if we have your consent to do so.

Where relevant, these disclosures may involve the transfer of your personal information overseas.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws, such as the Privacy and Electronic Communications Regulations 2003. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

Accessing and correcting your personal information

You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (e.g. by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

Storage and security of personal information

We will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss, and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

If you have a username and password for any of the features on our website, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. When you finish using the website, you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.

If you provide any information to us via the Internet, the transmission of that information is not secure, and, accordingly, any transmission is at your own risk.

Website and cookies

Our website uses cookies. A cookie is a small piece of data that our website may send to your browser, which may then be stored on your hard drive. Cookies help us to understand general usage patterns of visitors to our website so that we can improve the structure, content, and functionality of our website.

Cookies allow us to recognize your computer while you are on our website and help customise your online experience and make it more convenient for you. Cookies are also useful to estimate the number of visitors to our website and to track the overall browsing habits of these visitors.

Cookies do not identify you personally. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.

Links to other sites

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies, and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies, and procedures.

Complaints and concerns

If you have any complaints or concerns about our privacy practices, please feel free to send in details of your complaints to: [Contact Details]

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us at:

La Familia FC Tours

info@lafamiliafctours.com

Attention: Privacy Officer

Date of this Privacy Policy: May 10th 2024

This Privacy Policy was last updated on May 10th 2024

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